Terms & Conditions

10STERLING is a trading division of Bright Phase Ltd whose registered address is Suite 96, 24-28 St Leonards Road, Windsor, Berkshire, SL4 3BB, United Kingdom. Bright Phase Ltd is incorporated in England & Wales with the company number 07198944. These Terms and Conditions govern the supply of goods purchased from the website 10STERLING.com.

1. The contract between you and 10STERLING

We must receive payment in whole for the price of the goods that you order before your order can be accepted. Once payment has been received by us, we will confirm that your order has been received by sending an e-mail to you at the e-mail address you provide in your order form. This is an official Order Acceptance by 10STERLING. Our acceptance of your order brings into existence a legally binding contract between us. Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts and as a result they are the only people entitled to transact through this Website. Any other individuals who are unable to enter into legally binding contracts are prohibited from ordering goods using this site. If you are less than 18yrs of age then do not use this Website.
2. Pricing, delivery and discount codes

2.1 The prices payable for goods that you order are as set out in our Website.
2.1.1 Our prices are in whatever currency is selected: the purchaser is able to choose in which currency prices are denominated. We cannot guarantee the exchange rate that will prevail at any particular time nor are we liable for any charges made by the purchaser's credit card issuer.
2.2 You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in Delivery Details.
2.3 Promotional discount codes: we may from time to time offer promotional discount codes (either directly or via third parties) which may apply in respect of any, or certain specified, purchases made though this Website. Such codes may only be applied to purchases of full-price items and cannot be used in conjunction with any other offer or discounts.
3. Right for you to cancel your contract

Orders for goods made to a particular customer’s specification (for example, an embossed ID jewellery pendant) may not be cancelled after the item has been made. If you notice a mistake you have made a mistake in your order then you must inform 10STERLING within 2 hours of receiving the confirmation email.

If you do not inform us within 2 hours that you have made a mistake then we may be unable to change or cancel your order because the item will have been made and cannot be re-sold. This is within the spirit and letter of the European Distance Selling Regulations 2000. Please see the 10STERLING policy on Refunds and Returns for more information and the circumstances under which a refund will be given by 10STERLING.

4. Restocking charge
For an item eligible for refund, we will endeavour to take it back without additional charge to the customer. In some circumstances, for example where we have sourced the item as a special order, we reserve the right to make a charge, not exceeding 10% of the value of the order to cover packing and return-to-manufacturer postage costs.

5. Cancellation by us

5.1 We reserve the right to cancel the contract between you and us if:
5.1.1 we have insufficient stock to deliver the goods you have ordered;
5.1.2 we do not deliver to your area; or,
5.1.3 one or more of the items you ordered was listed at an incorrect price due to a typographical error or an error received by us from our suppliers.
5.2 If we do cancel your contract we will notify you by e-mail or by telephone and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
6. Delivery of goods to you

6.1 We will deliver the goods ordered by you to the address you supplied for receipt of goods at the time you made your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate and that there is somebody to sign-for (if required), and take delivery of, the goods.
6.2 Delivery Charges:

- A standard delivery charge will be applied to all purchases which is detailed at checkout. At our discretion we will send higher-value items for delivery within the UK by a secure postal service at no additional charge. Despatch times vary for each product depending on whether it's made-to-order, despatched from stock or if it requires ordering from one of our suppliers. These are stated in each product's descripton.
- An additional delivery charge will be applied for delivery to the Europe Zone and delivery will usually be within 5 working days at non-peak times.
- An additional delivery charge will be applied for delivery to the Rest of World Zone and delivery will usually be within 10-15 working days at non-peak times
- All deliveries to countries other than the UK will be by an insured postal service.

6.3 You will become the owner of the goods you have ordered when they have been dispatched to you. Once goods have been delivered to you then you are responsible for them and we will not be liable for their loss or destruction.
6.4 If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.
7. Liability

7.1 If the goods we deliver are not what you ordered or are damaged or defective or if the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by email of the problem within 7 working days of the delivery of the goods in question.
7.2 If you do not receive goods ordered by you within 10 working days of the date on which you ordered them, we shall have no liability to you unless you notify us by e-mail or telephone at our contact address of the problem within 17 days of the date on which you ordered the goods. If you notify us of a problem under this condition, our only obligation will be, at your option either:

7.2.1 to make good any shortage or non-delivery; or
7.2.2 to replace any goods that are damaged or defective; or
7.2.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.

7.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 6.2.3 above.
7.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
7.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
7.6 We cannot be held responsible for any delays once the goods have left us and are in possession of the Royal Mail or any other mail handling company.
8. Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent by e-mail to our contact address at help@10STERLING.com. When issuing notices of relevance to all site visitors, these will be displayed on our website from time-to-time.

9. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
10. Privacy

You acknowledge and agree to be bound by the terms of our Privacy policy.
11. Third party

11.1 Third Party Rights: Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
11.2 Third Party links: We may include hyperlinks on this website to other websites or resources operated by parties other than 10STERLING. 10STERLING is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

12. Governing law

Each and every transaction carried out is deemed to be completed within the United Kingdom and therefore shall be governed by and interpreted in accordance with English Law. The terms of this charter (and any dispute, controversy, proceedings or claims of whatever nature in relation to them) shall be governed and interpreted in accordance with English Law and the English Courts shall have exclusive jurisdiction in relation thereto.

13. Entire agreement

13.1 These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.
13.2 We make no representations or warranties about the accuracy, completeness or suitability for any purpose of the information and related graphics published on our website. From time to time our site may contain technical inaccuracies or typographical errors.
14. Trade marks

Bright Phase Ltd is the operator of www.10STERLING.com. All trademarks, product names and company names or logos sited herein are the property of their respective owners. No permission is given by us in respect of the use of any such brand names, photographs, product names or titles or copyrights and such use may constitute an infringement of the owners’ rights.

15. Events beyond our control

We will not be in breach of this Agreement or otherwise liable for any delay in performance if to the extent that any delay or failure is due to circumstances beyond its reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

16. Our rights

We reserve the right to change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.